If you have a claim under this warranty, or would like information on how the warranty may apply, contact Gemlight' customer service at 800-393-1846 OR email us [Link to Contact Us page], at which time you will be instructed either to ship the defective product, or the defective part of the product to the company at the company’s expense, or if chosen by Gemlight in its sole discretion, to dispose of the defective product or defective part in a manner consistent with your local disposal and recycling laws and ordinances. (For faster service please have your model, name, other identifying numbers, purchase location or information on the product ready for Gemlight' representative to assist you.)